Terms of Use for PixieWire

By using PixieWire.com, the PixieWire mobile app, or any of our services (together, "PixieWire" or the "Service") you agree to these Terms of Use. If you do not agree, do not use the Service.

The short version: Use PixieWire fairly. Don't create multiple accounts to get around plan limits. We don't make your reservations — we just find availability and notify you. Every pass is a single one-time purchase that never auto-renews — there is nothing to cancel. We never ask for your Disney login.

Who We Are

PixieWire is operated by Pixiewire Media LLC, a Florida limited liability company, 2430 U.S. Highway 27, Ste #330-422, Clermont, FL 34714, USA. We are an independent company and are not affiliated with, endorsed by, or sponsored by The Walt Disney Company or any of its subsidiaries. All references to Disney, Walt Disney World, Disneyland, and related properties are for identification only.

Eligibility

You must be at least 13 years of age to use PixieWire. You must be at least 18 years of age to create a PixieWire account, set up dining alerts, or purchase any paid service. By using the Service you represent that you meet these age requirements.

Your Account

When you create a PixieWire account you are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. You agree to:

Notify us immediately at legal@pixiewire.com if you suspect unauthorized access
Provide accurate and current information when creating your account
Use only one account per person — creating multiple accounts to circumvent plan limits is prohibited

We reserve the right to suspend or terminate accounts that contain false information, violate these terms, or engage in abuse of our services. You may delete your account at any time from your account preferences page.

Dining Alert Service

PixieWire's Dining Alert service monitors Disney World restaurant availability and sends notifications when openings matching your criteria are detected. By using this service you acknowledge and agree:

PixieWire does not guarantee that any dining reservation will be found or secured
We do not make reservations on your behalf — all bookings must be completed directly on Disney's website or app
Availability found by our system may no longer be available by the time you attempt to book
Disney's reservation system is operated independently of PixieWire and we have no control over availability, pricing, or booking outcomes
PixieWire is not affiliated with The Walt Disney Company
You agree not to create excessive or abusive alert volumes that degrade the service for other users

PixieWire does not request, store, or require your Disney account login credentials. You should never share your Disney username, password, or other Disney account information with PixieWire. Any communication asking for your Disney credentials is not legitimate and should be reported to legal@pixiewire.com.

We may impose reasonable limits on alert volume, monitoring frequency, account activity, or other usage to protect service performance and prevent abuse. We reserve the right to limit or terminate alert access for accounts engaging in abuse.

Ride Alerts

Ride alerts send a push notification in the PixieWire app when a ride you watch goes down, reopens, or its wait reaches the number you chose. Wait times come from public sources and can be wrong or late; a ride alert is information, not a guarantee of a wait time or that a ride is operating.

Ask PixieWire (AI chat)

Ask PixieWire is an AI chat on PixieWire.com that answers questions about our passes, Disney dining and the parks, using PixieWire's own data and an AI model from Anthropic. When you use it:

Its answers are written by AI and can be wrong or out of date. Check prices, hours, policies and availability on Disney's website or app before you book or travel. Our pass prices and terms are the ones in these Terms and on pixiewire.com/dining-alerts.
Availability it reports is what was open when it checked. A table may be gone by the time you try to book.
It cannot book, hold or change a reservation, and it cannot create, change or cancel your alerts or your pass.
Don't type passwords, payment details or other sensitive information into it, and never share your Disney login.
Don't try to make it say or do things these Terms don't allow, get around its limits, or collect its answers automatically.
We limit how many questions you can ask, and we may turn the chat off at any time.
We keep chats for 13 months, as described in our Privacy Policy.

Passes and Prices

Free accounts can use every planning tool and all availability data. Alerts need a pass:

Single Watch — $4.99. One dining watch at a time for 12 months, by email and app push.
Single Watch + SMS — $9.99. The same, with text alerts.
Month Pass — $14.99. Up to 25 dining watches for 30 days, with text alerts and ride alerts.
Trip Pass — $24.99. Up to 25 dining watches for 90 days, with text alerts and ride alerts.
Annual Pass — $69.99. Up to 50 dining watches for 12 months, with text alerts and ride alerts.
Ride Pass Trip — $4.99. Ride alerts for 7 days, starting with your first ride watch.
Ride Pass Annual — $14.99. Ride alerts for 12 months from purchase.
Bundles — Single Watch + Ride Pass Annual ($17.99); Single Watch + SMS + Ride Pass Annual ($22.99).

Prices are in US dollars on the website; the App Store shows its own local prices. Accounts that were given free alerts before passes replaced the free plan keep them.

Purchases

Every pass is a single one-time purchase. Nothing on PixieWire auto-renews: a pass ends on its own when its term expires, there is no recurring charge, and there is no subscription to cancel. When a pass ends, the account returns to the free plan.

On the website, payment is taken by Link, Stripe's merchant-of-record service (your receipt will say "Sold through Link"), which also handles any sales tax, VAT, or GST due. In the iPhone app, purchases are made through Apple and are governed by Apple's terms. A pass bought either way works on the website and in the app for the same account. We do not store your card details and we will not charge your payment method again unless you buy another pass.

We will provide advance notice by email of any price changes. A price change never affects a pass you have already purchased.

Travel Advisor Keys

Keys bought by a travel advisor are gifts of a Trip Pass for their clients. Keys never expire, may not be resold, and are not refundable once redeemed; an unredeemed key can be replaced.

Refunds

Refunds are reviewed on a case-by-case basis. Contact legal@pixiewire.com within 7 days of a website purchase to request a refund. We reserve the right to issue or deny refunds at our discretion. Website refunds are processed by Link. Refunds for purchases made in the iPhone app are handled by Apple at reportaproblem.apple.com. Nothing in these Terms limits any refund or cancellation right you have under the consumer-protection law where you live.

SMS Terms

SMS text notifications are optional on every plan and are available only for US and Canada mobile numbers (+1 country code). Consent to SMS is never required to create an account or to buy a pass.

By providing a phone number you agree to receive automated PixieWire text messages for account verification and the dining alerts you create. Message frequency varies. Standard message and data rates may apply. Reply STOP (or ARRET) to unsubscribe at any time. Reply HELP (or AIDE) for help. Carriers are not liable for delayed or undelivered messages.

PixieWire SMS alerts are sent only between 8:00 AM and 8:00 PM in the recipient's local time, determined by the phone number's area code. For a single alert you may choose a wider window (as early as 5:00 AM and as late as 11:00 PM) or the "Wake me up" option, in which case you specifically authorize PixieWire to send SMS notifications for that alert in that window or at any hour.

Full SMS terms including consent records, opt-out instructions, and message frequency are described in our Privacy Policy at pixiewire.com/privacy.

Mobile App

The PixieWire mobile app is part of the Service, and these Terms apply to it in full. Your PixieWire account, plan limits, and alerts are the same whether you use the website or the app. We grant you a personal, non-transferable, non-commercial license to use the app on devices you own or control.

If you download the app from Apple's App Store, your use of the app is also subject to Apple's standard Licensed Application End User License Agreement. Apple is not a party to these Terms, has no obligation to provide support or maintenance for the app, and is not responsible for the app, its content, or any claims relating to it.

The app can send push notifications for the dining and ride alerts you create. You can turn push notifications off at any time in your device settings or in the app; alerts you have set up will continue by the other channels you have enabled.

Prohibited Uses

You agree not to:

Use automated tools, bots, or scrapers to access PixieWire.com or its planning tools
Create multiple accounts to circumvent plan limits or free tier restrictions
Attempt to reverse engineer, copy, or replicate PixieWire's planning tools or dining alert system
Use PixieWire services for any unlawful purpose
Interfere with or disrupt the operation of PixieWire.com or its services
Submit false, misleading, or fraudulent information including false payment details

We reserve the right to terminate access for any user who violates these prohibitions.

Content

All content on PixieWire.com including articles, guides, photos, videos, and tools is the property of Pixiewire Media LLC unless otherwise noted. You may not reproduce, republish, or redistribute our content without written permission. You may share links to our content freely. Short quotes with attribution are permitted under fair use.

Park hours, wait times, pricing, dining information, and other time-sensitive data changes frequently. Always verify current details directly with Disney before making travel decisions.

External Links and Affiliate Disclosure

PixieWire.com contains links to third-party websites including affiliate links. When you purchase through an affiliate link we may earn a commission at no additional cost to you. We are a participant in the Amazon Associates program (tag: pixiewire-20). We are not responsible for the content, accuracy, or privacy practices of any third-party site. Our full affiliate disclosure is available at pixiewire.com/disclosure.

User Submissions

If you submit content to us including source suggestions, reader tips, or feedback, you represent that you have the right to do so and that the information is accurate. You grant Pixiewire Media LLC a non-exclusive, royalty-free license to use, edit, or remove submitted content at our discretion. We will never sell your submitted content to third parties.

Disclaimer of Warranties

PixieWire.com and all of its services are provided "as is" without warranties of any kind, express or implied. We make no guarantee that the site or its services will be available at all times, that information, including answers from Ask PixieWire, will be error-free, or that dining availability notifications will result in a successful booking.

Limitation of Liability

To the fullest extent permitted by law, Pixiewire Media LLC, its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this site or its services, including but not limited to failure to secure a dining reservation, loss of data, or service interruptions. Our total liability to you for any claim arising from use of PixieWire services shall not exceed the amount you paid to PixieWire in the 12 months preceding the claim, or $100, whichever is greater.

Indemnification

You agree to indemnify and hold harmless Pixiewire Media LLC and its officers, employees, and agents from any claims, damages, losses, or expenses including reasonable legal fees arising from your use of PixieWire services, your violation of these terms, or your violation of any third-party rights.

Governing Law and Dispute Resolution

These terms are governed by the laws of the State of Florida without regard to conflict of law principles. Any disputes arising from these terms or your use of PixieWire services shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Orange County, Florida under the rules of the American Arbitration Association. The parties agree that any arbitration shall be conducted in their individual capacities only and not as a class action, collective action, or representative action. You waive any right to participate in a class action lawsuit against Pixiewire Media LLC. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction for matters involving intellectual property or unauthorized access to services.

If you are a consumer outside the United States, these Terms do not take away the protection of the mandatory consumer-protection laws of the place where you live, and you may bring a claim in the courts there. If you live in Quebec, the arbitration and class-action waiver above do not apply to you, and Quebec law governs to the extent it is mandatory for consumer contracts.

Changes to These Terms

We may update these terms at any time. Material changes will be communicated to account holders by email before taking effect. Continued use of the Service after changes constitutes acceptance of the updated terms. The date at the top of this page reflects when these terms were last updated.

Contact

Pixiewire Media LLC
2430 U.S. Highway 27, Ste #330-422, Clermont, FL 34714, USA
legal@pixiewire.com

For questions about these terms contact legal@pixiewire.com.